Privacy Policy – ExtraRoaming

This Terms of Service was last updated on February 10, 2025.

This policy for EDWELLERS, LLC (doing business as extraroaming.com) (“ExtraRoaming,” “we,” “us,” or “our“), describes how and why we might collect, store, use and/or share (“process“) your information when you use our services (“Services“), such as when you engage with us and visit our website at extraroaming.com or any website of ours that links to this privacy notice.

If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at policy@extraroaming.com.

1. Our Website

Our website address is: https://extraroaming.com

We collect personal information you disclose to us. We may collect data necessary to process your payment if you make purchases, such as your payment reference number. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy

2. Data You Provide to Us

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: names, phone numbers, email addresses, mailing & billing addresses, usernames, passwords.

3. What We Use Your Data For

Responding to your questions and concerns;
Service delivery and activating eSIMs;
Legal compliance - responding to lawful requests from Authorities.

4. Your Choices About the Use of Your Data

You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.

5. What are your privacy rights?

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us at policy@extraroaming.com.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

5. Our policy regarding minors

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us policy@extraroaming.com

6. Policy updates

We may update this privacy policy from time to time. The updated version will be effective as soon as it is accessible and the update date will be indicated at the beginning of the Policy. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.